Privacy Policy

Last updated: 23 August 2026 1. About this Privacy Policy OneCut Roofing Pty Ltd ("OneCut Roofing", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, contact us, request a roofing quote, engage our services or otherwise deal with us. We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where those laws apply to us. We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations. 2. What personal information do we collect? Depending on how you interact with us, we may collect personal information such as: your name; residential or business address; email address; telephone or mobile number; details about your roofing enquiry or project; information you provide when requesting a quote; photographs, documents or other information you voluntarily provide to us; information about your communications and dealings with us; billing, payment or invoicing information where required to provide our services; and information collected when you use our website, such as IP address, browser type, device information and website usage information. We generally do not seek to collect sensitive information. Please do not provide sensitive information through our website unless it is reasonably necessary for us to provide our services. 3. How do we collect personal information? We may collect personal information: directly from you when you contact us; through enquiry, contact or quote forms on our website; by telephone, email, SMS or other forms of communication; when you request a quote or engage us to provide roofing services; when you provide information to us in connection with a project; through our website and associated technologies such as cookies; and from third parties where it is reasonably necessary to provide our services or manage our business. Where reasonable and practicable, we will collect personal information directly from you. 4. Why do we collect and use personal information? We may collect, hold, use and disclose personal information for purposes including: responding to enquiries; preparing and providing roofing quotes and estimates; arranging inspections, measurements and site visits; providing roofing, repair, maintenance or related services; communicating with you about your project; scheduling appointments and work; processing payments and invoices; maintaining business and customer records; managing warranties, complaints and service issues; improving our website, services and customer experience; sending information or marketing communications where permitted by law; preventing fraud, misuse or security incidents; complying with legal and regulatory obligations; and otherwise managing and operating our business. We will generally only use personal information for the purpose for which it was collected, for a related purpose that you would reasonably expect, or where otherwise permitted or required by law. 5. Website enquiries and quote requests If you submit an enquiry or request a quote through our website, the information you provide may be used to contact you about your enquiry and to assess, quote for and provide our services. By submitting your contact details, you agree that we may contact you in relation to your enquiry or requested services. Where permitted by law, we may also contact existing customers or people who have requested information from us about related services, promotions or other business communications. You may opt out of marketing communications at any time. 6. Disclosure of personal information We may disclose personal information where reasonably necessary to operate our business and provide our services. Depending on the circumstances, this may include disclosure to: employees and contractors; roofing, building or other service providers involved in your project; suppliers and subcontractors; website hosting and website service providers; information technology and cloud-storage providers; payment processors and financial institutions; professional advisers such as accountants, lawyers and insurers; government agencies or regulators where required or authorised by law; and other parties where you have authorised us to do so or where disclosure is otherwise permitted or required by law. We do not sell your personal information. 7. Wix and third-party website services Our website is hosted or operated using Wix and may use Wix services and other third-party applications or services. These providers may collect or process certain information in connection with website operation, security, analytics, communications or other website functionality. Third-party providers may have their own privacy policies and terms governing their handling of information. We encourage you to review the privacy information provided by any third-party service you use through our website. We will take reasonable steps to ensure that our use of third-party services is consistent with our privacy obligations where applicable. 8. Cookies and website analytics Our website may use cookies and similar technologies. Cookies are small files or pieces of information stored on your device that can help a website remember settings, understand how visitors use the website and improve website functionality. We may use cookies for purposes such as: operating and securing our website; remembering website preferences; understanding website traffic and usage; analysing website performance; improving our website and services; and supporting advertising or marketing activities, where applicable. Some cookies may be provided by third parties, such as analytics, advertising or website functionality providers. The types of cookies used on our website may change as we add, remove or update website features. You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of our website operate. Wix provides functionality for website owners to manage cookie consent and inform visitors about cookies. {"fallbackMarkdown":"(Wix Support)","reference":{"matched_text":"","prefix":null,"start_idx":7814,"end_idx":7834,"safe_urls""https://support.wix.com/en/article/cookies-and-your-wix-site","https://support.wix.com/en/article/cookies-and-your-wix-site?utm_source=chatgpt.com"],"refs":[],"alt":"(Wix Support)","prompt_text":null,"type":"grouped_webpages","fallback_items":null,"error":null,"style":null,"status":"done","items":[{"title":"Cookies and Your Wix Site | Help Center | Wix.com","url":"https://support.wix.com/en/article/cookies-and-your-wix-site?utm_source=chatgpt.com","attribution":"Wix Support","pub_date":null,"snippet":"","attribution_segments":null,"supporting_websites":[],"refs":[{"turn_index":0,"ref_type":"search","ref_index":10}],"hue":null,"attributions":null}]},"showLoginRequiredCard":false} 9. Google Analytics and other analytics services If analytics services such as Google Analytics are enabled on our website, they may collect information about how visitors use the website, including information about pages visited, approximate location, device and browser information and other usage information. We may use this information to understand website performance and improve our website and services. If we add or remove analytics or tracking services, this Privacy Policy may be updated accordingly. 10. Direct marketing We may use personal information to send you information about our services, special offers, promotions or other business updates where permitted by applicable law. You can ask us to stop sending marketing communications at any time by: using an unsubscribe facility included in an electronic marketing message; or contacting us using the details provided in this Privacy Policy. We will take reasonable steps to comply with your request. 11. How we store and protect personal information We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Depending on the nature of the information, security measures may include: restricting access to personal information to people who need it; using passwords and access controls; using reputable website, cloud and technology providers; maintaining reasonable security procedures; and securely destroying or deleting information when it is no longer required, where appropriate. No method of electronic storage or transmission is completely secure. We cannot guarantee the absolute security of information transmitted to or from our website. 12. Overseas disclosure Some of the service providers we use to operate our website, business systems or other services may store or process personal information outside Australia. For example, website, cloud-storage, analytics, communications or technology providers may operate infrastructure in overseas locations. Where applicable privacy laws require us to take steps in relation to overseas disclosures, we will take reasonable steps to comply with those requirements. Because third-party service locations can change, we recommend checking the relevant provider's privacy information for current details about where information may be stored or processed. 13. How long do we keep personal information? We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, resolve disputes, comply with legal obligations or protect our legitimate business interests. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate. 14. Access to your personal information You may request access to personal information that we hold about you. If you would like to access your personal information, please contact us using the details below. We will generally respond to a request within a reasonable period and may need to verify your identity before providing access. In some circumstances, we may be unable to provide access where permitted or required by law. If this occurs, we will explain the reason where we are permitted to do so. 15. Correction of personal information We take reasonable steps to ensure that personal information we hold is accurate, complete and up to date. If you believe that personal information we hold about you is incorrect, incomplete or out of date, please contact us and ask us to correct it. We will consider your request and take reasonable steps to correct information where appropriate. 16. Privacy complaints If you believe that we have mishandled your personal information or breached an applicable privacy law, please contact us first so that we can investigate and attempt to resolve your concern. Please provide as much relevant information as possible, including the nature of your concern and any relevant dates or communications. We will review and respond to privacy complaints within a reasonable period. 17. Contacting the Office of the Australian Information Commissioner If you are not satisfied with our response to your privacy complaint, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC provides information about privacy rights and privacy complaints on its website. {"fallbackMarkdown":"Office of the Australian Information Commissioner — Privacy","reference":{"matched_text":"","prefix":null,"start_idx":12398,"end_idx":12495,"safe_urls":[],"refs":[],"alt":"Office of the Australian Information Commissioner — Privacy","prompt_text":null,"type":"url","layout":null,"logo":null,"item":{"title":"Office of the Australian Information Commissioner — Privacy","url":"https://www.oaic.gov.au/privacy?utm_source=chatgpt.com","attribution":"oaic.gov.au","pub_date":null,"snippet":null,"attribution_segments":null,"supporting_websites":[],"refs":[],"hue":null,"attributions":null},"title":"Office of the Australian Information Commissioner — Privacy"},"showLoginRequiredCard":false} 18. Children Our website and services are not specifically directed at children. We do not knowingly seek to collect personal information from children unless it is reasonably necessary and provided with appropriate involvement or authority from a parent, guardian or other authorised person. 19. Third-party websites Our website may contain links to third-party websites, including social media platforms, suppliers or other websites. We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information. 20. Changes to this Privacy Policy We may change this Privacy Policy from time to time. Any updated version will be published on our website and will apply from the date it is published, unless otherwise stated. We recommend checking this page periodically for the latest version. 21. Contact us If you have a question about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy complaint, please contact: OneCut Roofing Pty Ltd Sydney, New South Wales, Australia Email: onecutroofing@hotmail.com Phone: 0424 201 899 Last updated: 23 August 2026